Resource Center

A wealth of information.

Everything you need, all in one place


Explore our resource center for downloadable whitepapers, compliance documents, product case studies, helpful links, and read customer testimonials.

Dispute Forms


We are happy to help you with the dispute process. To start the dispute process, please complete the Information Dispute Form (please see links below). Please send the completed form and a copy of government issued identification via mail or fax to the contact information listed below. Please remember, to be within the guidelines of the Federal Fair Credit Reporting Act, the dispute process can take up to 30 days to complete. You will receive a resolution letter once the process has been completed.

Mail or Fax to:
Merchants Information Solutions, Inc.
Attn: Background Screening Dept.
PO Box 2070
Phoenix, AZ 85001
Fax: 1-877-225-6265

Click here to dispute criminal or eviction information
Click here to dispute credit information

 Summary of Your Rights Under the FCRA

Click the links below to obtain a copy of Summary of Your Rights Under the FCRA document, available in English and Spanish.

    English (PDF) (Updated October 2013) - Summary of Your Rights Under the FCRA
    Spanish (PDF) (Updated October 2013) - Summary of Your Rights Under the FCRA

Information on Identity Theft

Click the link below to obtain a copy of Remedying the Effects of Identity Theft from the Consumer Financial Protection Bureau.

    English (PDF) (Updated January 2014) - Remedying the Effects of Identity Theft

Request Report


If your background report was requested by one of our clients for pre-employment or tenant screening purposes, you may request a copy of the results. Please complete the form below and provide a copy of government-issued identification. You have the option to mail or fax the request to us.

Mail or Fax to:
Merchants Information Solutions, Inc.
Attn: Background Screening Dept.
PO Box 2070
Phoenix, AZ 85001
Fax: 1-877-225-6265

The average time to process a request is 3 business days.

Click here for the Report Request Form - English (PDF) (Updated 8/18/2014)

Summary of Your Rights Under the FCRA

Click the links below to obtain a copy of Summary of Your Rights Under the FCRA document, available in English and Spanish.

    English (PDF) (Updated October 2013) - Summary of Your Rights Under the FCRA
    Spanish (PDF) (Updated October 2013) - Summary of Your Rights Under the FCRA

Legislative Information


The laws applicable to the use of personal information for employment screening purposes are constantly changing. Listed below is the latest in legislative action in the background screening industry.

Whitepapers


We’re committed to providing our customers with vital resources regarding specific areas of interest for knowledge and education.

Identity Theft Related Whitepapers

Merchants' Identity Theft Advisory Board Whitepapers

The Merchants' Identity Theft Advisory Board, which is supported by 100-year old Merchants Information Solutions, was founded in 2009 with a community outreach initiative to support small business ID theft and fraud education and awareness, and child ID theft and Internet safety and security.

During 2012, there were a number of small business research reports and surveys including the March 2012 Verizon Data Breach Investigations Report, June 2012 Shred-it Small Business Survey, and the October 2012 NCSA / Symantec National Small Business Study highlighting how small business ID Theft and Fraud has become an emerging risk management issue.

As a result, the Merchants Advisory Board created the Small Business ID Theft and Fraud Best Practice eBook below offering basic and straightforward recommendations in an easy-to-read format so that small business owners can focus on their business. This eBook concept supports those small businesses that are not very familiar with the emerging risk management issue of Small Business ID Theft and Fraud.

The whitepapers are available in one collective eBook, or as separate, individual documents. All documents are in Adobe® PDF format.

Download the entire eBook by clicking the link below.

Download an individual whitepaper by clicking one of the links below.

Small Business ID Theft and Fraud Whitepaper

Merchants' Vice President and ID Theft Practice Leader Mark Pribish and Vice President of Operations Jim Collard have created a definitive document with substantial information about identity theft risk reduction and risk mitigation for small businesses.

Their combined document, entitled Small Business ID Theft and Fraud, provides valuable insight into the world of small business identity theft and the real risks every organization faces from today's identity thieves.

Integrity Testing and Behavioral Assessment Whitepapers

Why and How to Implement Integrity Testing as an Important Part of Your Talent Management Cycle

Merchants' President and CEO Russ Johnson has written a whitepaper on the importance of implementing integrity testing in your organization to help benefit every organization's search for the best talent.

Download your copy of Why and How to Implement Integrity Testing as an Important Part of Your Talent Management Cycle by clicking the link below. Please save the whitepaper to your local machine for future use.

When Healthcare Providers Make Hiring Mistakes, Patients Suffer

Merchants' integrity testing and behavioral assessment experts have created a detailed whitepaper showing the true effects of healthcare providers making poor hiring decisions. In addition, a whitepaper dealing with the challenges of screening temporary workers is also available.

Download your copy of the When Healthcare Providers Make Hiring Mistakes, Patients Suffer whitepaper by clicking either of the links below. Please be sure to save a copy of the whitepaper to your local machine.

Staffing - The Challenge of Screening Temporary Workers Whitepaper

Annual Employee Screening Whitepapers

Stop the Insider Threat... Annual Employee Background Checks

Estimates from 2009 show organizations loose 7% of their annual revenue to fraud/theft. In addition, 85% of the worst frauds are committed by insiders on the payroll. Learn how to minimize these effects from James Collins, who has over 20 years of experience overseeing the sales and marketing functions for some of the largest pre-employment screening companies in the world.

Download your copy of the Stop the Insider Threat... Annual Employee Background Checks whitepaper by clicking either of the links below. Please be sure to save a copy of the whitepaper to your local machine.

Data Breach Calculator


In the event of a data breach, the associated costs can quickly become astronomical. Most companies are not prepared to pay the price for employee and customer records being lost, and perhaps used by identity thieves. Use our calculator below to determine how much your company is at risk of spending in the event of a data breach.

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Calculate your turnover costs


Hiring a new employee can be a costly endeavor for any organization. This is especially true if your organization has high turnover. Use the employee turnover cost calculator to quickly determine your turnover rate, the cost of each new hire, and the total cost of employee turnover to your organization.

Please only enter positive numbers. Reset Calculate

Testimonials


Our track record is proven.
Browse through some of our testimonials from satisfied customers.

"We made the decision to partner exclusively with Merchants Information Solution, Inc. based on their innovative and unique approach to supporting client needs.”

Jerry K.
Product Manager, Auto Services Industry

"I have found the customer support at IntegrityFirst to be outstanding. They are responsive, professional, and always helpful. I can highly recommend IntegrityFirst to any business partner!"

Texas Industries, Inc.

"My identify theft advocate was a wonderfully competent representative. A real advocate for your members."

Teresa P.

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