Tenant Screening Frequently Asked Questions
Here is a list of our frequently asked questions about resident and tenant screening.
What do I do if I make a typo in the name?
Because the searches are processed instantly, you will need to re-order the report with the corrected information if the original report has a typo.
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What is the difference between FICO and National Risk Model?
FICO Score represents a consumer’s creditworthiness. Typical scores are between 350-800 but could be lower/higher. The higher the number indicates a better score.
National Risk Model Score represents a consumer’s credit risk. The score ranges from 0-1000, the lower the score the lower the risk. For example, a score of 100 equals a 10% chance that this applicant will become seriously delinquent on an account with in the next 24 months. 200 equals a 20% chance and so on and so forth.
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How do I login if I forget my username or password?
Our Customer Support Center can be reached at 1-800-487-0143 or screeningsupport@merchantsinfo.com and will assist you in resetting your login credentials.
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How can I make a payment?
After you get your monthly invoice, you can pay it with a credit card over the phone or mail a check. You can also get set up to pay with a credit card as you go.
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When will the background check be done?
Credit reports, criminal database searches, and eviction reports will be completed instantly. County Criminal searches on average take 1-3 days.
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What information do we need from the applicant to run a report?
To run a report the applicant’s first and last name, SSN, DOB, and address are required.
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Can I fax, email, or call in my orders?
Yes, we accept orders via fax, e-mail or phone. A $5 processing fee will be assessed to each of these orders. You can also login into your resident screening account and submit orders on-line 24x7 to bypass the processing fee and to ensure timely order fulfillment.
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Are you Fair Credit Reporting Act Compliant?
Merchants Information Solutions is fully compliant with the Fair Credit Reporting Act. Our documents and procedures are regularly reviewed for compliance to state and federal regulations.
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What bureau does the credit report come from?
Our credit reports come from Experian.
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Do you provide an Adverse Action Letter?
Yes, a sample Adverse Action Letter is located in your on-line resident screening account.
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